At PamukPrime, customer satisfaction is important to us. We are committed to providing reliable, friendly, and efficient support to ensure a smooth shopping experience before, during, and after your purchase.

PamukPrime.com is proudly operated and managed by KARIMERA Group.

By using our website and purchasing from PamukPrime.com, you agree to the terms outlined in this Support Policy.

1. Customer Support Availability

Our support team is available to assist you with inquiries related to:

✔ Product information and sizing
✔ Order placement assistance
✔ Order tracking and shipping updates
✔ Payment-related inquiries
✔ Returns and exchanges
✔ General customer support

Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM (Lebanon Time)

We strive to respond to all inquiries within 24 business hours, although response times may vary during holidays, promotions, or peak periods.

2. Contact Methods

Customers may contact us through:

Email: info@pamukprime.com
Phone / WhatsApp: +961 79 366 942
Website: https://www.pamukprime.com/contact-us

Please provide your order number (if applicable) when contacting support to help us assist you faster.

3. Order Support

Our support team can assist with:

• Order confirmation inquiries
• Shipping status and tracking updates
• Delivery concerns
• Missing or incorrect items
• Payment verification issues

Please note that shipping timelines may vary depending on courier services and destination.

4. Product Assistance

We are happy to help with:

• Product details and specifications
• Sizing guidance
• Material and fabric information
• Availability of products

We encourage customers to review product descriptions carefully before purchasing.

5. Returns & Exchanges Support

If you experience an issue with your order or wish to request a return or exchange, please contact us as soon as possible.

Requests are subject to our Return Policy and eligibility requirements.

For hygiene and safety reasons, certain products, including some underwear items, may not be eligible for return unless defective or incorrectly delivered. Clear return rules help avoid confusion and improve customer trust in e-commerce.

6. Support Limitations

PamukPrime may not be able to provide support for:

• ❌ Issues caused by incorrect shipping information provided by customers
  ❌ Delays caused by third-party shipping providers
  ❌ Product misuse or improper care after delivery
  ❌ Requests outside return or exchange eligibility periods

7. Customer Satisfaction

At PamukPrime, we are committed to delivering a smooth and enjoyable customer experience. If something is not right, we encourage you to contact us, and we will do our best to resolve the issue fairly and efficiently.

Because customer care should feel just as comfortable as the products you wear.

✨ PamukPrime
Pure Comfort. Trusted Quality.