Welcome to PamukPrime.com. These Terms & Conditions govern your access to and use of our website, products, and services.

By accessing or using PamukPrime.com, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

PamukPrime.com is operated and managed by KARIMERA Group.

1. Acceptance of Terms

By using this website, creating an account, or placing an order, you confirm that:

• You are at least 18 years old or using the website under parental supervision.
• You agree to provide accurate and complete information.
• You will use this website only for lawful purposes.

PamukPrime reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

2. Products & Availability

We strive to provide accurate product descriptions, images, specifications, and pricing.

However:

• Product colors may vary slightly depending on screen settings and lighting.
• Availability of products is subject to stock levels.
• We reserve the right to discontinue products at any time.

PamukPrime does not guarantee that all product information is error-free.

3. Pricing & Payment

All prices listed on PamukPrime.com are displayed in the applicable currency and are subject to change without notice.

We strive to ensure pricing accuracy; however, errors may occasionally occur.

PamukPrime reserves the right to:

• Correct pricing errors
• Refuse or cancel orders affected by incorrect pricing
• Update product pricing at any time

Payments are securely processed through trusted third-party payment providers.

PamukPrime does not store complete payment card information.

4. Orders & Order Acceptance

When you place an order, you will receive an order confirmation.

However, order confirmation does not guarantee acceptance of your order.

PamukPrime reserves the right to refuse or cancel orders for reasons including but not limited to:

• Product unavailability
• Pricing or technical errors
• Suspected fraudulent activity
• Incomplete or inaccurate customer information

If payment has already been processed for a canceled order, a refund will be arranged where applicable.

5. Shipping & Delivery

We work to process and deliver orders as efficiently as possible.

Estimated delivery times are provided for convenience and may vary depending on:

• Shipping location
• Courier services
• Customs or unforeseen delays

PamukPrime is not responsible for delays caused by third-party logistics providers or circumstances beyond our control.

Customers are responsible for providing accurate delivery information.

6. Returns, Exchanges & Refunds

Customer satisfaction is important to us.

Returns, exchanges, and refunds are subject to our Return Policy.

For hygiene and safety reasons, some products (including certain underwear items) may not be eligible for return unless defective or incorrectly delivered.

Please contact our support team for assistance regarding eligible returns.

7. User Accounts

When creating an account, you agree to:

• Maintain the confidentiality of your login credentials
• Accept responsibility for activities under your account
• Notify us immediately of unauthorized access

PamukPrime reserves the right to suspend or terminate accounts involved in suspicious or fraudulent activity.

8. Acceptable Use

You agree not to:

• ❌ Use the website for unlawful purposes
• ❌ Attempt unauthorized access to systems or accounts
• ❌ Upload malicious software or harmful content
• ❌ Misuse or interfere with website functionality

Violation of these terms may result in account suspension or legal action.

9. Intellectual Property

All content on PamukPrime.com, including but not limited to:

• Logos
• Images
• Product descriptions
• Text
• Graphics
• Branding materials

is the property of PamukPrime and/or KARIMERA Group and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use website content without prior written permission.

10. Limitation of Liability

PamukPrime strives to maintain accurate and reliable services.

However, we do not guarantee uninterrupted or error-free website operation.

PamukPrime shall not be liable for:

• Indirect or incidental damages
• Business interruption
• Data loss
• Delays beyond our reasonable control

Your use of the website is at your own risk.

11. Third-Party Services & Links

Our website may contain links to external websites or services.

PamukPrime is not responsible for:

• Third-party content
• External website policies
• Third-party privacy or security practices

Users are encouraged to review external policies independently.

12. Privacy

Your use of PamukPrime.com is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

13. Changes to Terms & Conditions

PamukPrime reserves the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this page.

We encourage users to review this page periodically.

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable in Lebanon.

Any disputes arising from the use of this website shall be subject to the competent courts of Lebanon.

15. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

Email: info@pamukprime.com
Website: www.pamukprime.com/contact-us

Agreement

By accessing and using PamukPrime.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

PamukPrime — Pure Comfort. Trusted Quality.